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WHAT TO EXPECT DURING COVID-19

Our team at Bayview Wildwood Resort is very excited to welcome back guests, friends and family to our Resort.  As guests of Bayview Wildwood your comfort, health and safety are our top priority.  


Given our new reality, our property has implemented new policies and procedures as directed by The Provincial Government and Canadian Public Health Authorities.  As restrictions change we will adjust our activities and services as long we can provide them safely and responsibly.    

 It is of utmost importance to us to provide a similar “Bayview Experience” to all our guests while operating under the current set of restrictions and guidelines.  To our return guests, we appreciate your continued support and loyalty and look forward to welcoming you back to Sparrow Lake very soon.  To any new guests, we look forward to showing you why so many people have made Bayview Wildwood Resort their Getaway Destination for years.     

Sincerely,

Jason Stanton

General Manager, Bayview Wildwood Resort

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As guests at Bayview Wildwood Resort your comfort, health and safety are our top priority. We have implemented new policies and procedures as directed by The Provincial Government and Canadian Public Health Authorities to ensure so. Our Safe Travels designation confirms our commitment to you so that you can experience "safe travels".

Provincial Proof of COVID-19 Vacciation Requirements Effective September 22, 2021

As of September 22, 2021, the government of Ontario requires proof of being vaccinated with the full series of a COVID-19 vaccine authorized by Health Canada to enter certain business and organization areas. This measure has been introduced to increase vaccination rates, protect individuals in higher-risk indoor settings, and keep businesses open.

This does not apply for children under 12 years of age, or when an official written medical exemption is presented. 

All other provincial Step Three measures including social distancing, face mask use, gathering limitations and screening remain in effect.

Guest Experience

Resort Guests and Cottage Owners

Proof of vaccination will not be required to stay overnight as a guest at Bayview Wildwood Resort. You wll have to show your ID along with proof of vaccination or have a valid medical exemption . 

Guests will be required to show personal ID and proof of vaccination or proof of medical exemption if you wish to use any of the following Resort amenities.

  • Indoor areas of restaurants and  lounge 

  • Indoor areas of meeting and event spaces

  • Indoor areas of facilities used for sports and recreational fitness activities, which includes:

    • Indoor pool

    • Fitness Room

    • Indoor Games Room and Indoor Playground

    • Escape Room

Bayview Wildwood Resort areas that do NOT require proof of vaccination:

  • All outdoor facilities & Waterfront Building

  • Patios when available

  • BW Market

  • Main Resort Lobby

  • Public washrooms

What Proof of Vaccination Needs to be Shown

  • Printed or downloaded vaccination receipts (shown on mobile device) from the provincial booking portal. Those who need support obtaining a copy of their vaccination receipt including those who do not have access to a computer or printer can call the Provincial Vaccine Contact Centre at 1-833-943-3900.

As of October 22, an enhanced vaccine certificate with a unique QR code and verification app will be available and will be expected to be used as valid proof of vaccination. More specific details will be made available by the provincial government prior to that date.

  • All guests will be asked to complete a self assessment prior to check-in.  Should anyone in your group display any symptoms or fever you will be asked to depart Bayview Wildwood Resort and are encouraged to seek medical attention. 

  • Plexiglass shields have been installed at our main reception desk and at other key guest check in areas, and social distancing will be enforced to limit the number of guests at our front reception area

  • We will reduce contact during customer interactions, and will provide paperless transactions at check in and check out

  • Payment via debit or credit card will be encouraged.

  • In place of daily housekeeping, we will offer towel exchange and garbage pickup at scheduled times and upon request.  Additional in-room amenities will be available at the front desk. 

  • Indoor dining is open and all guests wishing to dine indoors will have to show proof of vacination or medical exemption

  • Physical distancing between tables.  Guests are required to wear a mask into the dining room and can remove once seated. 

  • Take out is also avaialble daily, and proof of vacination is not required to pick up 

  • Alcoholic beverages purchased through the Resort can be enjoyed in our licensed areas or in your personal accommodation unit only.

  • Payment via debit, credit, or charge to your guest room is encouraged.

Food and Beverage

Resort Amenities

  • Outdoor swimming pools are open until Thanksgiving weekend

  • The Resort is open and available for everyone to enjoy.  We ask that you follow social distancing guidelines

  • Recreational equipment will be sanitized or have self serve sanitation stations available to be used between each use.

  • Guided Nature Trails are open for guests to enjoy while adhering to social distancing guidelines.

  • Muskoka chairs along the waterfront will be placed to allow for social distancing.

  • Fitness area, indoor games room and indoor swimming pool are closed.

  • Evening bonfires will be available if there is no municipal fire ban in place, and guests are asked to adhere to social distancing guidelines

What to bring

  • We recommend bringing a mask, face covering or other PPE for situations in which you cannot maintain a safe distance from other guests or staff.  

  • Your own supply of hand sanitizer or wipes. 

  • If you do not feel comfortable using our sports equipment, please feel free to bring your own recreation supplies. 

Cancellations

We have adjusted our cancellation policy to allow guests to cancel up to 21 days prior to their arrival date and receive a full refund minus a $25 Administration Fee per unit booked.  We are also allowing guests to move their reservation to a future date at no charge.  For more details regarding our cancellation policy, or any other information, please call us directly at 1-800-461-0243