What to expect during COVID-19 | Muskoka | Bayview
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WHAT TO EXPECT DURING COVID-19

Our team at Bayview Wildwood Resort is very excited to welcome back guests, friends and family to our Resort for this upcoming Summer season. As guests of Bayview Wildwood your comfort, health and safety are our top priority.  


Given our new reality, our property has implemented new policies and procedures as directed by The Provincial Government and Canadian Public Health Authorities.  As restrictions loosen throughout the season, we plan to bring back more of our regular scheduled activities and services as long we can provide them safely and responsibly.    


We are aware that things may look a little different this upcoming season. It is of utmost importance to us to provide a similar “Bayview Experience” to all our guests while operating under the current set of restrictions and guidelines.  To our return guests, we appreciate your continued support and loyalty and look forward to welcoming you back to Sparrow Lake very soon.  To any new guests, we look forward to showing you why so many people have made Bayview Wildwood Resort their Getaway Destination for years.     

Sincerely,

Jason Stanton

General Manager, Bayview Wildwood Resort

Key Safety Measures in Place at Bayview Wildwood Resort

  • Staff and Guests are asked to protect themselves and others, and to stay home if they feel ill or are experiencing symptoms such as a cough or fever.

  • We ask that all team members and guests adhere to social distancing restrictions and respect the personal space of others.  Some of our venue spaces will have limitations to the number of people allowed at one given time.

  • Hand hygiene is of the upmost importance and hand sanitizer will be available at all public areas. 

  • Increased cleaning protocols are in place throughout the entire Resort property.  High touch areas will be cleaned and sanitized on a regular basis.

  • Guests are welcomed to bring your own hand sanitizers or wipes, PPE, life jackets and additional safety items.

Guest Experience

  • Plexiglass shields have been installed at our main reception desk and at other key guest check in areas, and social distancing will be enforced to limit the number of guests at our front reception area

  • We will reduce contact during customer interactions, and will provide paperless transactions at check in and check out

  • Payment via debit or credit card will be encouraged.

  • In place of daily makeups, we will offer towel exchange and garbage pickup at scheduled times and upon request.

Food and Beverage

  • All meals will be available for take out (in disposable containers) and can be picked up at the Main Inn.  We will offer a lakeside patio area for guests to use for their meals.  Full restaurant service will be available once the restrictions on indoor dining have been lifted.  

  • Alcoholic beverages purchased through the Resort can be enjoyed in our licensed areas or in your personal accommodation unit only.

  • Patio spaces will have limited capacity and the areas may be expanded to accommodate more guests.

  • Payment via debit, credit, or charge to your guestroom is encouraged

Resort Amenities

  • The beach on property is open and available for everyone to enjoy.  We ask that you follow social distancing guidelines

  • Recreational sports, bikes, and watercraft equipment will be sanitized or have self serve sanitation stations available to be used between each use.

  • Onsite recreational Sports include

  • Tennis

  • Shuffleboard

  • Basketball

  • Volleyball

  • Bocce Ball

  • Horseshoes

  • Ladder Ball

  • Private Shoreline Boat Cruises are available for families to enjoy at an additional cost. 

  • Boat Rentals – Enjoy our 8hp or 25hp boats available for rental throughout your stay. 

  • Guided Nature Trails are open for guests to enjoy while adhering to social distancing guidelines.

  • Indoor and outdoor swimming pools are available to guests and we ask that everyone follows social distancing guidelines. 

  • Muskoka chairs along the waterfront will be placed to allow for social distancing.

  • Speak to one of our guest service representatives to find out more details on daily activities and programs, or check out website for an updated program guide. 

  • Supervised children’s programs will be offered during the summer season and we will implement guidelines to adhere to provincial standards.

  • Entertainment will be offered once we are able to do so safely for all our guests, staff, and entertainers.

  • Fitness area and indoor games room are currently not available until further notice. 

  • Our inflatable waterpark is under assessment and our team is working on ways to offer this service to you safely and responsibly. 

  • Evening bonfires will be available if there is no municipal fire ban in place, and guests are asked to adhere to social distancing guidelines

Our team will continue to update this page as restrictions loosen and more services come available to our guests.  Please check out Activity Programs page for more updates on our schedule of Activities. 

What to bring

  • We recommend bringing a mask, face covering or other PPE for situations in which you cannot maintain a safe distance from other guests or staff.  

  • Your own supply of hand sanitizer or wipes. 

  • If you do not feel comfortable using our sports equipment, life jackets or non motorized watercraft, please feel free to bring your own recreation supplies. 

Cancellations

We have adjusted our cancellation policy to allow guests to cancel up to 7 days prior to their arrival date and receive a full refund minus a $25 Administration Fee per unit booked.  We are also allowing guests to move their reservation to a future date at no charge.  For more details regarding our cancellation policy, or any other information, please call us directly at 1-800-461-0243

GET IN TOUCH

Bayview Wildwood Resort, Muskoka Resorts Ontario
1500 Port Stanton Pkwy, Severn Bridge, ON P0E 1N0
Toll Free +1-800-461-0243 or local +1-705-689-2338

Email: resv@bayviewwildwood.com

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